Monthly Services

These are services that are offered individually on a monthly basis. Many of these are included in the Complete Care and Essentials Plans. Be sure to ask your account manager to find out if you have these in your support plan already.

Remote Monitoring

  • Identifies small problems before they become big problems
  • Monitors the Windows Event logs for any alerts
  • Alerts on any hardware or software changes
  • Alerts on specific file changes and protection violations
  • Alerts when disk space is running low on computers
  • Monitors computer online/offline status
  • Alerts when a server goes down
  • Alerts when traveling users connect from notebooks
  • Verifies that backups are completing successfully
  • Checks antivirus software to ensure that it is up-to-dare

Patch Management

  • Scheduled patch and service pack updates
  • Scans for installed and missing security patches
  • Detects vulnerabilities and secures all systems
  • Identifies which patches are installed and date installed
  • Determines which patches are needed
  • Monitors and maintains patch compliance for your entire network
  • Ensures that all systems are protected, even remote users
  • Implements across your entire network, not just servers
  • Always know what patches and security holes reside on each system
  • Support for Windows 2003, 2000, NT, XP, 98 and 95

Backup Imaging

  • Fully automated real-time backup
  • No system downtime required
  • Complete protection of all programs, settings and user data
  • Occurs automatically without user intervention
  • Fast and easy recovery to get back to work faster
  • Granular date selection for recovery
  • Complete system image restoration
  • Drag-and-drop restoration of folders and files
  • Bare-metal image restoration
  • Minimizes downtime

Spam Filtering

  • Blocks over 95% of all spam from reaching your inbox
  • Helps prevent email viruses from spreading to your network
  • Provides backup email delivery if your server is down
  • Flexible configuration that allows users to manage their own spam
  • Add safe senders to a white list to allow them through
  • Daily reports to notify you of any held messages
  • Easy web interface to release good messages
  • Helps to protect the network from phishing attacks
  • No additional software to buy or maintain
  • Monthly reports to show spam and viruses blocked

Website Management

  • Set up a unique domain name for your company
  • Set up needed DNS records for your website to be found
  • Hosting for your website on the Internet
  • Storage space and email accounts included
  • Reporting capabilities to show website traffic
  • Weekly posting of your updated text or files to the site
  • Provide recommendations to optimize your site
  • Easy to configure, with no additional software to purchase
  • Consultation to discuss advertising options, such as pay-per-click
  • eCommerce options are also available

FTP Hosting

  • Transfer large files with your customers more easily
  • Supports using Internet Explorer and most FTP programs
  • No additional bandwidth required on your network
  • No additional server purchase required
  • Each client can have an individual folder
  • Flexible storage limits for your files
  • Folders can be secured to only allow the access required
  • Each person can have an individual username and password
  • The site is protected by an Enterprise class firewall
  • Easy to set up with no additional software to purchase