Essentials Plan

Our service under this plan provides remote monitoring to analyze and optimize your network and servers. This includes checking network security, backups, anti-virus updates and much more. We also ensure that critical system patches are installed and that no issues exist that may lead to downtime. We also include a backup system to protect servers as well as computers and laptops. For email protection, we offer a scanning solution to block viruses and spam from ever reaching your network. This plan is billed monthly. Support requests are billed at a discounted hourly rate with no charge on travel time for onsite visits. This covers most of the Bay Area. Additional appointments can be scheduled in advance or as needed. If the matter is not urgent, it will be scheduled for an open time that works with your schedule. Emergencies are scheduled as soon as possible, with remote support a first line of support when available. This plan is for companies that need to minimize downtime and reduce the risk of network issues. Please contact us for more info.

Services Included in the Essentials Plan:

Server & Network Monitoring
We ensure that we catch as many potential problems as possiblebefore they occur, to stop those that occur before they stop you from working.
Server & Client PC Patch Management
This is a critical measure today to keep systems protected and performing well.
Server & Client PC Backup Imaging
To complement your current backup, we provide a second tier of protection that safeguards servers and computers while substantially reducing the time to restore a failed system.
Email Virus & Spam Protection
The vast majority of exploits come via email, so this is the first line of defense. This service also mitigates the time wasted on spam.
Asset Management
We will maintain a full inventory of all hardware and installed software, to better manage your resources.
Remote Control
To best support issues that come up, we can remotely control your computer to "see what you see" when fixing a problem.

Essentials Plus Pack

Targeted at small environments that only require pre-scheduled support during normal 8-5 business hours, this plan covers desktop support only. All server or network related work and work requested during non-business hours will be billed at the Essential Care hourly rate.