Computer
Support
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Do your employees have access to support or are they left to fend for themselves?
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Are computer crashes making it difficult to get anything done?
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Are there controls in place on your desktop computers or do employees do what they want?
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Do you use a consistent computer vendor or has the network become chaotic?
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Is there a reliable record of software installations to ensure license compliance?
Setting company standards for how each computer is configured can significantly reduce your costs and improve productivity. Keeping your operating systems current and updated automatically will improve security and stability.
Studies have shown that regular maintenance on computers, such as security audits, hard disk defragmentation, and hardware tests, can ensure reliability while optimizing performance. A regular desktop and laptop maintenance plan can keep your people busy helping customers instead of fixing their computers. Customer service people love to rant to customers about how slow their computer is working. This is not the impression you want to leave with your customers. Having computers that can be counted on each day and a plan for keeping them that way will allow you to offer superior service in all areas of your operation.
Most organizations have no real system for organizing and planning their technical support needs. It becomes a disorganized mess of phone calls, voicemails, e-mails, spreadsheets and hand written notes. What is needed is a system that can collect all this information and make it available at any time to the support team and the business. This allows for faster solutions and superior service. The business will also have a permanent record of all work done, enabling you to identify common problems that training may solve, for example.
If someone is assigned desktop support as a part-time job, will that person be able to focus on regular duties? What kind of support are employees able to receive when that person is not available. To offer the best support, it takes a team of people that collectively have knowledge of all areas of your technology. This is something that would be too expensive for smaller organizations to sustain. This is where is makes sense to partner with a professional technology firm that can cover all aspects of your support requirements.
Benefits of using Bay Computing Group:
- Our Mobile Workforce approach that allows you to work from anywhere
- 24x7 anytime support thanks to our CARE System
- Total support available for one low cost with our Complete Care Plan
- Financing Options that provide the ability to spread out project costs
- Our "Exceptional Service Always" philosophy, which is backed by our Service Guarantee
- Our Team of highly trained certified experts to take all the stress away
- The assurance of knowing you are working with a proven company thanks to our Testimonials, Case Studies and References
- The opportunity to visit Hawaii on us for simply sharing the word