CARE System®
Computer Assistance Rapidly Executed
When
you have a problem with your computer or network, how long does it take
to get help when you need it the most? We hear of horror stories all the
time where a phone call gets transferred multiple times and ends up disconnected
or being routed to the other side of the world. Then, if you are lucky
enough to get someone on the phone at that moment, they lack the tools
or expertise to resolve the problem. This can be an infuriating experience,
and is the motivation behind our unique CARE System®.
We believe that important problems should receive immediate attention, and that you should not have to wait an excessive amount of time to get things resolved. Thanks to this system, you can get remote support right away for pressing problems. For those that can wait for a later visit, we have an easy to use system for entering requests right on our website. These are then scheduled at your convenience.
This system also allows us to take care of many things during off hours so that you are not interrupted from your work. Most maintenance work and proactive troubleshooting can be done remotely and at times that are convenient to you. This ensures that your network is properly managed in a way that does not interfere with your day.
For your traveling staff, we can offer the same level of support as long as they have a simple Internet connection. It is just as if they were in the office. There is no need to struggle though a problem when you are traveling until you get back to the office. Now, you can receive the same service even on the road. That is what our focus on ultimate mobility is all about!