COMPLETE Care

COMPLETE Care provides IT support for Small to Medium Sized Organizations. We help you with:

  • Improving the uptime and efficiency of your network infrastructure.
  • Freeing up valuable time for your employees to focus on their core responsibilities.
  • Controlling and reducing technology capital and labor costs.

Services Included in COMPLETE Care Are:

  • Unlimited Onsite Support
  • Unlimited Help Desk Support
  • 24/7 Emergency Support
  • 24/7 Network Monitoring
  • Assigned IT Manager
  • Ongoing Strategic Guidance
  • Data Backup Management
  • Security and Patch Management
  • Email Virus and Spam Protection
  • Volume Discounts on Hardware and Software Purchases
  • Managed Print Services

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More Details on Services Included in COMPLETE Care

Complete Network Monitoring and Response
We ensure that we catch as many potential problems as possible before they occur, and to stop those that occur before they stop you from working. Response to these alerts is included.
Daily Backup Verification
We check on your backups to ensure they ran successfully, and take corrective action if they failed for any reason.
Security and Patch Management
This is a critical measure today to keep systems protected and performing well.
Asset Inventory and License Tracking
We will maintain a full inventory of all hardware and installed software, to better manage your resources. Licensed software is managed to ensure compliance.
Monthly Network Health Reporting
We provide reports on how your network is running and an analysis of its overall health.
Quarterly Management Meeting
We meet with your IT Manager to discuss your business needs and the technology solutions to achieve them, and we provide assistance in budget planning for future IT needs.
Emergency 24/7 Support Availability
We are available for any business-critical needs, such as network or server outages.
Full Imaging of Servers and Client Computers
To complement your current backup, we provide a second tier of protection that safeguards servers and computers while substantially reducing the time to restore a failed system.
Total Network Management
We provide a complete and proactive network management solution, not just the break-fix approach that some technology companies take.
Email Virus & Spam Protection
The vast majority of exploits come via email, so this is the first line of defense. This service also mitigates the time wasted on spam.
Automated Software Deployment
Install software over the network automatically and consistently.
Remote Control
To best support issues that come up, we can remotely control your computer to “see what you see” when fixing a problem.
No trip fee or minimum hours for onsite work:
Everything is bundled in one monthly rate, so these charges never apply.
All Scheduled Support Included
All regular maintenance of the network is included in one flat price. Unlimited support specifically excludes: all project work, same day or after hours requests for non-emergency services, and physical damage, caused by a client or natural disaster.